Terms and Conditions

Effective date: 5 August 2026

1. About These Terms

These Terms and Conditions govern your access to and use of the website located at https://aiengaged.io, together with your general interactions with AI ENGAGED.

AI ENGAGED is a trading name operated by:

AI ENGAGED
ABN: 78607125269

In these Terms, “AI ENGAGED”, “we”, “us” and “our” refer to the legal entity identified above. “You” and “your” refer to the person or organisation accessing the website, contacting us or acquiring our services.

By accessing our website, submitting a form, booking an appointment, accepting a proposal, purchasing a service or otherwise engaging with us, you agree to these Terms.

If you do not agree with these Terms, you must not use the website or our services.

2. Scope and Priority of Documents

These Terms apply generally to:

• Use of the AI ENGAGED website;

• Website forms, calendars, resources and communications;

• Enquiries and strategy calls;

• AI automation, lead engagement and growth services;

• Consulting, implementation and support services;

• Subscriptions and recurring services;

• Digital resources and other services offered by AI ENGAGED.

Specific services may also be governed by a proposal, quotation, statement of work, service agreement, subscription agreement or other written document.

Where there is an inconsistency, the following order of priority applies:

1. A signed service agreement;

2. An accepted proposal or statement of work;

3. These Terms;

4. General website or promotional content.

3. Eligibility and Authority

You must be at least 18 years old to purchase services or enter into an agreement with AI ENGAGED.

Where you engage us on behalf of a company, partnership, trust or other organisation, you confirm that you have authority to bind that organisation.

You are responsible for ensuring that information provided to us is accurate, complete and current.

4. Our Services

AI ENGAGED provides services that may include:

• AI-powered voice and chat systems;

• Lead response and qualification systems;

• Appointment-booking automation;

• CRM configuration and automation;

• Database reactivation campaigns;

• Reputation and review-request systems;

• Referral growth systems;

• Email and SMS automation;

• Business process automation;

• AI consulting and implementation;

• Website, funnel and digital-system services;

• Training, support and optimisation; and

• Other services described in an accepted proposal.

The exact scope, inclusions, exclusions, deliverables, fees and estimated timeline will be set out in the relevant proposal or service agreement.

Website descriptions are general summaries only and do not mean that every feature is included in every engagement.

5. Proposals and Acceptance

A proposal remains open for the acceptance period stated in that proposal.

A proposal may be accepted by:

• Signing it electronically or physically;

• Clicking an acceptance button;

• Confirming acceptance in writing;

• Paying a required deposit or invoice; or

• Instructing us to commence work.

We are not required to commence work until:

• The proposal has been accepted;

• Any required agreement has been signed;

• The required deposit or initial payment has cleared;

• Necessary access and information have been supplied; and

• Any stated onboarding requirements have been completed.

6. Your Responsibilities

You agree to:

• Provide accurate and timely information;

• Supply required content, approvals and system access;

• Nominate an authorised contact person;

• Review and approve deliverables within reasonable timeframes;

• Ensure your instructions and materials comply with applicable laws;

• Maintain appropriate security over accounts and credentials;

• Notify us promptly of errors, unauthorised access or security concerns;

• Use the services only for lawful business purposes; and

• Cooperate reasonably with implementation and testing.

Delays in providing information, feedback, access or approvals may affect delivery dates and performance.

You remain responsible for your business decisions, offers, customer service, products, pricing, sales processes and legal compliance.

7. Customer and Contact Data

Where you provide customer, lead, contact or prospect data to AI ENGAGED, you confirm that:

• You are authorised to collect, use and provide that information;

• You have provided any privacy notices required by law;

• You have obtained any required consent;

• The information was not obtained unlawfully;

• Your intended communications are lawful; and

• The information is sufficiently accurate for the intended purpose.

AI ENGAGED may rely on your confirmation that customer data and contact lists have been lawfully obtained.

Both parties must comply with applicable privacy, direct-marketing, telemarketing and electronic-messaging laws. A business cannot avoid its marketing compliance responsibilities merely by asking a service provider to send communications on its behalf.

We may refuse to upload, process or contact a database where we reasonably believe that the data or proposed use may be unlawful, misleading, unsafe or inconsistent with platform policies.

8. Email, SMS, Telephone and Automated Communications

Our services may send or facilitate:

• Emails;

• SMS messages;

• Appointment reminders;

• Telephone calls;

• AI-assisted voice calls;

• Chat messages;

• Review requests;

• Referral requests;

• Follow-up communications; and

• Transactional or service notifications.

You are responsible for approving the intended audience, offer, message content, sending purpose and communication rules relating to your business.

Commercial electronic messages must generally identify the sender, be sent with the required consent and provide a functional unsubscribe mechanism.

Where call recording, transcription or AI-generated summaries are enabled, appropriate notice or consent must be provided where required by applicable law.

We may require changes to scripts, workflows or campaigns where we reasonably believe they create legal, reputational, privacy or platform-compliance risks.

9. Artificial Intelligence

Some services use artificial intelligence, machine learning or automated decision-support tools.

These tools may assist with:

• Answering enquiries;

• Producing suggested responses;

• Qualifying leads;

• Scheduling appointments;

• Summarising conversations;

• Transcribing calls;

• Personalising communications;

• Categorising information;

• Routing customer enquiries; and

• Generating drafts, recommendations or reports.

AI-generated outputs may occasionally be inaccurate, incomplete, outdated or unsuitable for a particular context.

You agree that:

• Important outputs should be reviewed by an appropriately qualified person;

• AI outputs should not be relied upon as legal, financial, medical or other professional advice;

• You remain responsible for final business decisions;

• You will not knowingly use our systems to deceive, impersonate or harm another person;

• You will not use AI-generated material in a misleading or unlawful manner; and

• Human intervention may be required for unusual, sensitive or high-impact situations.

We do not guarantee that an AI system will understand or respond correctly to every enquiry.

10. Review and Reputation Services

Review and reputation services are intended to help businesses request genuine feedback from actual customers.

You must not use our services to:

• Create false or fabricated reviews;

• Submit reviews on behalf of customers without authority;

• Misrepresent customer experiences;

• Threaten or improperly pressure customers;

• Manipulate review-platform rankings unlawfully;

• Prevent customers from expressing genuine negative feedback; or

• Violate the terms of a review platform.

We do not guarantee any particular number, rating or placement of reviews.

Third-party platforms may remove, delay, filter or decline reviews according to their own systems and policies.

11. Fees, GST and Payment

Fees are stated in the relevant proposal, order form, invoice or subscription page.

Unless expressly stated otherwise:

• Prices are in Australian dollars;

• Prices exclude GST;

• Deposits and upfront payments must be paid before work commences;

• Invoices must be paid by the stated due date;

• Recurring services are billed in advance;

• Third-party software, advertising, telecommunications and usage charges are additional unless expressly included; and

• You are responsible for bank, card, currency-conversion and payment-processing charges imposed by your provider.

Where you authorise recurring billing, you authorise us or our payment provider to charge the nominated payment method according to the agreed billing frequency.

You must notify us promptly if billing details change.

If an invoice becomes overdue, we may, after reasonable notice:

• Pause work;

• Suspend access to services;

• Delay delivery;

• Withhold unpublished deliverables; or

• Recover reasonable collection costs where permitted by law.

12. Deposits, Cancellations and Refunds

Deposits reserve implementation capacity and may be applied towards planning, onboarding, discovery, configuration and work already performed.

Cancellation and refund rights will be governed by:

• The relevant proposal or service agreement;

• The stage of work completed;

• Non-recoverable third-party costs;

• Resources already committed; and

• Applicable law.

We do not provide refunds merely because you change your mind after work has commenced, except where a refund is required by law or agreed in writing.

Nothing in these Terms excludes any refund, remedy or consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

13. Recurring Services and Subscriptions

Recurring services continue for the term specified in the relevant proposal or agreement.

Where a minimum term applies, you remain responsible for fees for that minimum term unless:

• The agreement permits early cancellation;

• We agree otherwise in writing; or

• Applicable law provides a right to cancel.

After any minimum term, recurring services may continue monthly until cancelled in accordance with the applicable agreement.

We will provide reasonable notice of material price changes applying to future billing periods.

Cancelling a recurring service does not automatically cancel separately purchased software, advertising, telephone, messaging, hosting or third-party subscriptions.

14. Timelines and Client Delays

Project dates and implementation estimates are provided in good faith but are not guaranteed unless expressly agreed in writing.

Timelines may be affected by:

• Delayed content or approvals;

• Changes to the agreed scope;

• Third-party platform access;

• Technical issues;

• API or software changes;

• Communication-provider approval;

• Regulatory requirements;

• Data quality;

• Client availability; or

• Events outside our reasonable control.

Where a project is delayed by you, we may reasonably revise the schedule and allocate resources to other work.

15. Changes to Scope

Requests outside the agreed scope may require:

• A revised quotation;

• Additional fees;

• An amended timeline;

• A change request; or

• A separate proposal.

We will not be required to perform material additional work without agreement on the revised scope and fees.

Minor adjustments that do not materially affect scope may be handled at our discretion.

16. Third-Party Platforms and Services

Our services may integrate with third-party platforms such as:

• HighLevel or LeadConnector;

• Google Workspace;

• Email, SMS and telephone providers;

• AI-model providers;

• Payment processors;

• Calendar providers;

• Analytics and advertising platforms;

• Social media platforms;

• Review platforms;

• CRM and automation software; and

• Cloud-hosting providers.

Third-party services are governed by their own terms, privacy policies, pricing and acceptable-use requirements.

We do not control and cannot guarantee:

• Third-party availability;

• Delivery rates;

• Platform approval;

• Algorithm behaviour;

• API continuity;

• Search or advertising results;

• Message filtering;

• Account suspension decisions;

• Software changes; or

• The continued availability of a particular feature.

We may substitute a third-party provider where reasonably necessary to continue providing a service, subject to material scope or cost changes being discussed with you.

You remain responsible for third-party accounts and charges held directly in your name.

17. Intellectual Property

AI ENGAGED intellectual property

AI ENGAGED retains ownership of its pre-existing and general intellectual property, including:

• Processes;

• Methods;

• Templates;

• Frameworks;

• Workflows;

• Automation logic;

• Prompts;

• Software;

• Know-how;

• Training materials;

• Documentation;

• Website content;

• Branding; and

• Reusable system components.

Your materials

You retain ownership of materials you provide to us.

You grant AI ENGAGED a limited licence to use, copy, modify, process and transmit those materials as reasonably necessary to provide the agreed services.

You confirm that you have the right to provide and authorise the use of those materials.

Deliverables

Ownership or licensing of project-specific deliverables will be determined by the relevant proposal or service agreement.

Unless otherwise stated, rights in a final client-specific deliverable transfer only after all related invoices have been paid.

Third-party software, stock assets, fonts, plugins, APIs and platform components remain subject to their respective licences.

We will not publicly identify you as a client or publish a case study without permission, except where the relationship is already public or disclosure is required by law.

18. Confidentiality

Each party must protect confidential information received from the other party and use it only for the purposes of the engagement.

Confidential information does not include information that:

• Is publicly available other than through a breach;

• Was lawfully known before disclosure;

• Is independently developed;

• Is lawfully received from another source; or

• Must be disclosed by law.

We may disclose confidential information to employees, contractors and service providers who need it to provide the services and who are subject to appropriate confidentiality obligations.

19. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

By using our website or services, you acknowledge that personal information may be processed through the systems and providers described in that policy.

The Privacy Policy forms part of these Terms but does not reduce any rights available under applicable privacy law.

20. Acceptable Use

You must not use the website or services to:

• Break any law;

• Send spam or unlawful telemarketing communications;

• Harass, threaten or deceive another person;

• Impersonate another person without authority;

• Upload malicious code;

• Gain unauthorised access to a system or account;

• Infringe intellectual-property rights;

• Process unlawfully obtained personal information;

• Generate discriminatory, abusive or harmful content;

• Misrepresent AI-generated communications as human where disclosure is legally required;

• Conduct fraud or financial scams;

• Interfere with website or service operation; or

• Breach a third-party platform’s terms.

We may suspend or restrict activity that we reasonably believe presents a security, legal, privacy, deliverability or reputational risk.

21. Website Information

Website content is provided for general information and marketing purposes.

Although we take reasonable care, we do not guarantee that all website information is:

• Complete;

• Current;

• Free from errors;

• Suitable for every business; or

• Applicable to your particular circumstances.

Website content is not legal, financial, accounting, employment, medical or other regulated professional advice.

You should obtain appropriate professional advice where necessary.

22. No Guarantee of Business Results

Examples, projections, demonstrations and case studies illustrate possible applications or historical outcomes. They do not guarantee future performance.

Results depend on factors beyond our control, including:

• Your offer and pricing;

• Market demand;

• Customer data quality;

• Lead volume;

• Sales processes;

• Staff response;

• Customer service;

• Advertising performance;

• Platform availability;

• Compliance;

• Implementation decisions; and

• Customer behaviour.

We do not guarantee:

• A particular level of revenue;

• A particular number of leads or appointments;

• A specific conversion rate;

• Search-engine rankings;

• Advertising performance;

• Review volume or rating;

• Referral volume;

• Uninterrupted service; or

• That every lead or customer will respond.

23. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

Where permitted by law, and where a failure relates to services not ordinarily acquired for personal, domestic or household use, our liability for failure to comply with a consumer guarantee may be limited to:

• Re-supplying the services; or

• Paying the reasonable cost of having the services supplied again.

This limitation applies only where it is fair and reasonable and legally permitted.

24. Limitation of Liability

To the maximum extent permitted by law, AI ENGAGED is not liable for indirect, incidental, special or consequential losses, including loss of:

• Profit;

• Revenue;

• Opportunity;

• Goodwill;

• Anticipated savings;

• Data; or

• Business continuity.

We are not liable to the extent that loss is caused or contributed to by:

• Your breach of these Terms;

• Incorrect or incomplete information supplied by you;

• Your failure to follow reasonable instructions;

• Unlawful or unauthorised customer data;

• A third-party platform;

• Your staff, contractors or service providers;

• Changes made without our approval;

• Events beyond our reasonable control; or

• Your failure to maintain backups, security or account access.

Nothing in this section limits liability for fraud, wilful misconduct or any liability that cannot lawfully be limited.

25. Indemnity

To the extent permitted by law, you indemnify AI ENGAGED against third-party claims, liabilities, losses and reasonable costs arising directly from:

• Materials or data supplied by you that infringe another person’s rights;

• Your unlawful use of the services;

• Communications sent on your instructions without the required authority or consent;

• Your breach of applicable privacy, marketing or telecommunication laws;

• Your breach of these Terms; or

• Misleading claims, offers or instructions supplied by you.

This indemnity does not apply to the extent that a loss was caused by AI ENGAGED’s negligence, unlawful conduct or breach of its obligations.

26. Suspension and Termination

We may suspend or terminate access to a website feature or service where:

• An amount remains overdue after reasonable notice;

• You materially breach an agreement and fail to remedy the breach;

• Continued service may be unlawful;

• There is a significant security, privacy or reputational risk;

• You misuse the service;

• A third-party provider suspends a required account; or

• Continued performance becomes impossible.

Where reasonably practicable, we will provide notice and an opportunity to remedy the issue.

You may terminate services in accordance with the applicable proposal or service agreement.

Termination does not affect:

• Accrued payment obligations;

• Rights arising before termination;

• Confidentiality obligations;

• Intellectual-property provisions; or

• Provisions intended to survive termination.

27. Events Outside Our Control

Neither party is responsible for delay or failure caused by events outside its reasonable control, including:

• Natural disasters;

• Fire or flood;

• War or civil disturbance;

• Government action;

• Telecommunications failure;

• Internet outages;

• Cyberattacks;

• Industrial disputes;

• Widespread platform outages;

• Power failure; or

• Third-party infrastructure failure.

The affected party must take reasonable steps to reduce the impact and resume performance when practicable.

28. Dispute Resolution

If a dispute arises, the parties must first attempt to resolve it through good-faith discussion.

A party raising a dispute should provide written details of:

• The issue;

• The relevant facts;

• The outcome sought; and

• Any supporting information.

If the dispute is not resolved within a reasonable period, either party may propose mediation in Queensland before commencing court proceedings.

Nothing prevents either party from:

• Seeking urgent injunctive relief;

• Recovering an undisputed debt; or

• Exercising a right that cannot lawfully be restricted.

29. Governing Law

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the jurisdiction of the courts of Queensland and the courts entitled to hear appeals from those courts.

Mandatory rights under another applicable jurisdiction are not excluded where they cannot lawfully be excluded.

30. Changes to These Terms

We may update these Terms to reflect changes to:

• Our services;

• Technology;

• Legal requirements;

• Security practices; or

• Business operations.

The current version will be published on the website with its effective date.

Changes will not retrospectively alter an existing signed service agreement unless agreed by the parties or required by law.

31. General Provisions

If a provision is invalid or unenforceable, it will be read down where possible. If it cannot be read down, it will be severed without affecting the remaining provisions.

A failure to enforce a right immediately does not waive that right.

You may not assign an agreement with us without our written consent, which will not be unreasonably withheld.

We may assign an agreement as part of a genuine business sale, restructure or transfer, provided this does not materially reduce your rights.

These Terms, together with any applicable proposal and service agreement, constitute the agreement relating to their subject matter.

32. Contact Us

Questions about these Terms may be directed to:

AI ENGAGED
Gold Coast, Queensland, Australia
Email: [email protected]
Phone: 1300 199 980
Website: aiengaged.io